Quality Customer Service and IT

In times because(prenominal) quality go was not consequential to managers and staff that worked for the County of San Bernardino. However due to the proliferation of rotting and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local anaesthetic organization is run efficiently more multitude can be frame in to work. The gold saved from this can in let go be used to benefit the local cities. Civic improvements can be make instead of paying for people to seat at home. To create this quality portion in variationation technology needed to be implemented. This where the BAS or ( line of descent Applications and Support) division enters the picture. The mission of BAS is to deliver the goods quality reckoner software substantiate through and through a customer process oriented methodology.A while back, beforehand ITSD, there were ASU (Automated remainss Unit) analysts who lead and coordinated mechanization projects. They would gat her up the requests from the different SSG divisions/departments, do a preliminary analysis, write a work order stating the request and/or job that was to be solved through automation. The work order would then sense its way to ISD ( discipline Services Department) where it would be delegate to a programmer analyst who would do an in-depth analysis with the help of the ASU analyst and settle the requirements for the automation project. The programming would begin and shortly, a new program was created and deployed. The requests and problems soon began to work out and expand until it was like a practical(prenominal) snowstorm of requests, too many for angiotensin-converting enzyme small unit to keep down the stairs control.Help arrived around 1990 in the form of the Automation Project Administrator the freshman of the Automation Coordination Specialists gathered together to excuse some of the burden falling on ASU. The Automation Project Administrator soon gathered in a ha ndful of Automation Coordination Specialists who took on much of the speculate of the initial analysis of automation requests and problem definition. They met with the users, defined the problem, wrote the initial work order, which then went to ASU to forward to ISD, and often worked with the ISD programmers. The two units, ASU and ACU, order themselves still unable to keep up with the many automation requests, particularly since ASU had eld before branched out into computer hardware requisition and maintenance.Then came Information Technology and Support Division (ITSD). ASU and ACU unite into one entity, a small (but growing) and justly automation division. ASU became Systems Operations and Support (SOS) and ACU became BAS Business Applications and Support.The BAS Analysts do in-depth analyses of computer software requests, workings with the users and their management, write detailed functionality and design glasses and work with the programmers to make sure that the net product is what the user requested and pass on meet the needs of the department. Support around all software applications within SSG, including the tone Mainframe Benefit Issuance System GAPPS, CWS/CMS and a myriad of PC base applications as well as intranet/internet.A change in technology has occurred in the past, and forget continue at increase rate. What ordain we use in phoebe bird short eld, in ten years. the future of office automation will be achieved by all of us working together. This is important in this daytime and age when quality customer service is the buzzword for all branches of civil service. The abandoned chart shows what the long-term plan is for the County of San Bernardino. These improvements will enable the line worker to put more people to work and less(prenominal) people on the public dole.